Job Description Full Time(အမြဲတမ်း ဝန်ထမ်း)

• Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner. . • Responsible to manage the team to perform alarm handling, performance monitoring, access control, 2nd level incident handling & reporting, TT management arrange relevant support for the field team. • Work pro-actively to continuously improve the operational performance of ticket handling, system monitoring and network stability. • Attend management meetings where necessary with cross functional teams and others. . Communicate with the upstream providers for transit link matters and troubleshooting . Giving technical solutions to FE teams based on the customer requirements


Requirements

• Provisioning for new setup customers in Core Network such as B2B customer (L2 customers, IPVPN, MPLS VPN, DIA etc.) • Provide required guidelines to NOC for proper work flow, escalation, ticket resolution and troubleshooting. • Troubleshoot for IPT link,access network, last mile issues work with internal and the vendor teams. • Prepare and update network documentation. • Create monitoring links and alerts in NMS and update upon necessary. • Reporting to management for the internal and upstream traffic utilization. • Responsible for informing Management, partners and peers about network performance and service availability. • Reporting to management for urgent cases if have a network issue on the internal and outside. • Knowledge and understand the optical fiber network for troubleshoot with the FE team. Training and sharing to NOC engineers, FE and call centers for improving technical knowledge.

- Age Between - 20 to 40


Qualifications / Certificates

-


Locations

Mingalartaungnyunt (မင်္ဂလာတောင်ညွန့်) - Yangon (ရန်ကုန်တိုင်း)


Available on 31 Aug 2022

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